Leroy Merlin helps householders around the world to improve their homes and living environment.
To help customers design the home of their dreams and above all, to achieve it:
by adapting to local markets,
by meeting with householders,
by offering products that meet their needs,
by taking an interest in customers' individual projects,
by providing friendly, easy-access stores.
OUR PRODUCT OFFERING
Leroy Merlin stores are DIY superstores, providing self-service and sales assisted services.
They are centred on 4 main sectors: DIY, building, gardening and home decoration.
Leroy Merlin also provides a range of services specifically tailored to each country, facilitating purchase, set-up and follow-up of customer projects.
OUR UNIQUE PROFILE
With 30,000 to 60,000 products available in each Leroy Merlin store, our job is to guide the customer to the right choice.
This involves three key factors:
✔ Customer advice:
Leroy Merlin employees are more than just sales staff; first and foremost, they are advisers providing each customer with an appropriate level of advice.
This is available before and after purchase: the website offers ideas, DIY tips, an installation service and more.
✔ Skills development:
Leroy Merlin sales advisers undergo regular training. More generally, all employees begin their career at Leroy Merlin with an in-store training course.
✔ Supplier partnerships.
Leroy Merlin product managers work with suppliers to improve products.