As an industrial manufacturer with a head office in Toronto and mills across North America the need for communication between all their locations was critical.

Timely exchange of company news, production results, and employee information had outgrown traditional communication methods.

Beyond head office to mill, Norbord needed to establish strong mill-to-mill communications. Sharing of best practices and health and safety information between the mills would provide a valuable immediate benefit.

The vision was a personalized gathering spot where all staff, from home or work, had access to the intranet. But in order to build this intranet they needed a tool that allowed non-technical staff at the mills to publish information in English and French.

The Norbord and Adeo teams, having completed the web site and extranet, understood the challenges of the intranet.

• A needs assessment identified content, audience, contributors and technical requirements
• Following Adeo's tool selection process, Norbord selected a content management tool that best fit its business needs
• Coaching was provided to intranet contributors focusing on content architecture, optimal layout and content creation
• Technical implementation was a shared responsibility with Adeo solving key challenges including bilingual content, security, personalization, search and templates/workflow
• Client team took total ownership of the intranet over time
• Introductory content went live and more will come; metrics are being established and other sites are being migrated into the tool

Publishing takes place without needing a webmaster. News is published once and automatically appears in several places.

Adeo's solution for delivering bilingual content allows contributors to offer some or all content in both languages. It's a practical solution for a widespread intranet.